Frequently Asked Questions
Find answers to common questions about using BaseSwaps
General Questions
How does BaseSwaps work?
BaseSwaps allows you to easily swap various cryptocurrencies on Base Chain. Simply enter the amount you want to swap, provide your wallet address, send your crypto, and receive your tokens automatically.
Which cryptocurrencies can I swap?
We support many major cryptocurrencies including BTC, ETH, USDT, USDC, BNB, and many more. Check our swap widget for the complete list of supported currencies.
Do I need to create an account?
No! BaseSwaps is a non-custodial service. You don't need to create an account or provide any personal information. Just provide your wallet address for receiving funds.
Fees and Rates
What are your fees?
Our fees are included in the exchange rate you see. We always show you the exact amount you'll receive before you make the swap. Network fees are separate and vary by blockchain.
Why do rates change?
Cryptocurrency prices are highly volatile and change in real-time. The rate you see is locked in for 20 minutes once you start a transaction.
Is there a minimum or maximum swap amount?
Yes, minimum and maximum amounts vary by cryptocurrency and are displayed in the swap widget when you select a currency.
Transaction Times
How long do swaps take?
Most swaps are completed within 5-30 minutes. The exact time depends on blockchain network conditions and the cryptocurrencies involved.
What happens if my transaction is delayed?
Don't worry! Once your transaction is confirmed on the blockchain, you'll receive your tokens regardless of network delays. You can always contact support for updates.
Security
Is BaseSwaps safe?
Yes! We use industry-leading security practices and don't store your funds. All swaps are processed automatically through secure smart contracts on Base Chain.
What if I entered the wrong address?
Always double-check your wallet address before confirming. While we can't reverse blockchain transactions, contact support immediately if you believe you made a mistake.
Support
How can I get help?
Our support team is available 24/7. You can:
- Email us at support@baseswaps.com
- Open a support ticket on our support page
- Check our documentation for guides
Do you have a refund policy?
Due to the nature of blockchain technology, transactions cannot be reversed. However, we'll help resolve any issues if something goes wrong with your swap.